Head of Communications

Website Center for Countering Digital Hate

The Center for Countering Digital Hate (CCDH) is an international, not-for-profit research and advocacy organisation that seeks to create costs for the production and algorithmic distribution of hate and disinformation. CCDH has been at the forefront of unmasking how online platforms and search engines drive radicalization and online harm and pollute our information ecosystem. We are agile, influential and have a global impact – with offices in Washington D.C., London, and Brussels, and partners globally.

CCDH is the leading global voice on online harms and advocating for checks and balances on social media companies. Our advocacy has been crucial in the passage of EU & UK legislation that enacts our 1st Amendment-compliant STAR Framework for reform. Our research has led advertisers to take decisive action against platforms, such as withdrawing their ads and joining coalitions to demand change.

Our key areas of focus are identity-based hate; climate denial; public health; and kids, and their mental health. By helping to inform those with interests in these issues about how social media’s algorithms, community standards, enforcement, and monetization affect them, we assert our value, and gain the trust required to drive collective action.

CCDH has grown rapidly since it was founded. Today, CCDH has more than 30 staff, a growing public profile, and a credible path to completing our mission to create permanent change to social media business model incentives and disincentives. Finishing the job means driving transparency and accountability reform in the United States, as well as harnessing the immense power of American brand advertisers to assert that platforms should be mindful of their extraordinary power as the primary means by which we share information, transact business, and create and maintain relationships.

About the role
We are seeking a candidate who is passionate about our mission and wants to be part of a team driving change in one of the most challenging contemporary social issues.

As the Head of Communications, you will be responsible for ensuring the effectiveness, coherence and harmony of CCDH’s voice across the organization, and will manage the organisation’s global marketing, press and entertainment industry teams. Your day-to-day work will require you to ensure our outputs support the goals of the organization, demonstrate high standards of creativity, and help to develop, diversify and professionalize our channels mix.

Your primary operational focus will be on expanding capacity, capabilities, and processes necessary to dramatically scale CCDH’s impact over the next five years.

Reporting directly to the CEO, you will work closely with the COO, Head of Research and Head of Policy & Partnerships.

The successful candidate will be supported to develop their own skills and expertise. They will join a team that invests in its employees. We know our work will be at its best if it is created by people with a range of backgrounds and experiences. We are keen to interview people who will add diversity of experience to our team.

Job responsibilities

  • Developing campaigns and communications plans that support corporate objectives in our key jurisdictions – US, UK, EU.
  • Directing the organisation’s campaigns plans alongside the Portfolio Manager and heads of “spearhead” functions, e.g. policy, partnerships and advertising industry relations.
  • Marketing Mastery: As a central pillar of our strategy, you’ll lead our content distribution efforts, setting standards for excellence and engagement.
  • Strategic Project Management: Your leadership will ensure that projects are delivered with precision, from conception through to execution.
  • Devising high-impact campaigns with focused policy asks – wherever possible in coalition with our partners – that cut through and lead to meaningful change
  • Management of direct reports, each of whom lead one of the communications functions, which includes digital communications, press, entertainment industry and more.
  • Developing an editorial function within CCDH which harmonizes voice across all external-facing departments, establishing brand and tone guidelines, and ensuring this is received and respected.
  • Monitoring impact, key metrics and performance, to ensure lessons are learned across the organization.

As such, you will:

  • Provide line management to direct reports, setting and monitoring individual performance objectives and motivating the team to be ambitious, innovative and professional in its thinking and delivery.
  • Direct the maintenance, nurturing and expansion of relationships with media, including publications, journalists, influencers and other channels.
  • Oversee reactive comms as necessary along with the Press Lead, advising leadership on appropriate response in times of press escalation.
  • Build strong working relationships with colleagues across CCDH at all levels, adopting and encouraging a collaborative working approach.

Person Specification

  • 10+ years in the not for profit/communications or private sector leading on US campaigns and communications projects with a successful track record in planning, execution and team development.
  • A strong track record leading on communications for an organisation, engaging multiple audiences including media, digital audiences, politicians and policymakers, supporters, donors and stakeholders
  • Strong ability to assimilate complex policy information and devise strategic influencing of campaigns.
  • An excellent understanding of the interaction between politics, policy and advocacy.
  • Delivery of large-scale integrated marketing or other campaigns, leading to increased organisational profile and/or changes to policy, practice and attitudes
  • Development and management of high-performing teams, including through periods of organizational change
  • Experience of managing budgets and identifying income generation opportunities
  • Brand development, in support of organisational objectives
  • Leading internal communications, working collaboratively across an organisation to ensure buy in, coordination and consistent messaging
  • Working with the US (and international) media, with a track record of securing high profile national coverage to generate profile and awareness
  • Experience of measuring the impact of marketing, campaigns and communications activity (MEL frameworks)
  • Experience with digital tools such as CRMs, data management, etc.


  • Understanding of the infrastructure of online hate and disinformation
  • Individual donor and/or digital fundraising experience

Compensation Package
Location: Washington DC
Salary: $150,000
Enhanced family leave policies
20 days’ holiday plus US public bank holidays
Birthday Bonus extra Leave day
Flexible working options: working from home, compressed hours, flextime
Mental Health Support on Spill
Sick leave and Pay

If you need adjustments to the recruitment process, at either application or interview, please contact at [email protected].

Tagged as: advocacy, civil liberties, communications, internet policy

To apply for this job please visit counterhate.com.